fmbd Privacy Policy — Your Data, Our Responsibility
This policy details how fmbd ensures transparency and security in the collection, storage, and use of your personal information.
Introduction & Scope
fmbd is a trusted online betting and casino platform serving users in Bangladesh. By using our services, you consent to the data collection and usage practices described in this privacy policy.
This policy applies to our website (fmbd.lat) and all associated digital services. You must be 21 years of age or older and must voluntarily register for our services.
fmbd takes user data very seriously. We believe that trust can be earned through transparency and accountability. This policy clearly states what information is collected, why it is collected, and how it is kept secure.
What Information We Collect
2.1 Information You Provide Directly
When you create an account or use our services on fmbd, we may collect the following information:
- Full name, date of birth, and gender
- Email address and mobile number
- Residential address
- Documents required for identity verification (such as a national ID card)
- Payment information (partial details of bKash, Nagad, Rocket, Upay, or bank accounts)
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device identifier information
- Browser type, operating system, and language preference
- Login and logout times and session information
- Page visits, clicks, and navigation patterns
- Information collected through cookies and equivalent tracking technologies
2.3 Information Received from Third Parties
Additional information may sometimes be collected from trusted third parties for identity verification or fraud prevention. In such cases, the utmost caution is exercised and the user's interests are always given priority.
Purpose of Data Use
fmbd uses your information only for the following legitimate and transparent purposes:
- Account Management: To create, verify, and maintain your account.
- Transaction Processing: To complete deposit and withdrawal requests — minimum deposit ৳100 and minimum withdrawal ৳500.
- Customer Support: To resolve your issues and improve service quality.
- Security & Fraud Prevention: To detect and prevent unauthorized use of accounts.
- Responsible Gaming: To identify signs of excessive gambling and provide necessary support.
- Service Improvement: To conduct analysis for further improving the user experience.
- Legal Compliance: To comply with applicable laws and regulations.
We never sell your information or use it for third-party advertising purposes.
Data Disclosure & Sharing
4.1 When Information May Be Disclosed
fmbd does not generally share your personal information with third parties. However, exceptions may apply in the following cases:
- Payment Providers: Information necessary to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant providers.
- Identity Verification Services: With accredited verification service providers for secure account verification.
- Legal Obligations: When required by a court order or legal process.
- Fraud Prevention: With competent authorities to prevent potential financial fraud or crime.
4.2 International Data Transfers
Depending on the nature of our servers and technology partners' operations, data may sometimes be processed outside Bangladesh. In such cases, fmbd ensures that the receiving party maintains equivalent data protection standards.
Data Security Measures
fmbd applies industry-standard security measures to protect your data:
- SSL Encryption: All our connections are encrypted via SSL/TLS technology, keeping data secure during transmission.
- Secure Server Infrastructure: Our data storage systems follow advanced security protocols.
- Access Controls: Only authorized personnel have access to specific data, and their activities are regularly monitored.
- Password Hashing: Your password is never stored directly — it is kept as a secure cryptographic hash.
- Regular Security Reviews: Our security systems are regularly reviewed and updated.
However, no data transfer over the internet is completely risk-free. We take every possible precaution, but users are also advised to remain mindful of their own account security.
Cookies & Tracking Technologies
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. fmbd uses cookies for the following purposes:
- Essential Cookies: Essential for maintaining login sessions and running the platform's core functions.
- Functional Cookies: To remember your preferences and language settings.
- Analytics Cookies: To analyze user behavior and improve services.
6.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling all cookies may cause some features of our platform to not work properly.
Data Retention Period
fmbd retains your information only for as long as necessary. The general policy is:
- Data is retained during the active account period for service delivery.
- After account closure, certain data may be retained for a limited period due to legal obligations.
- Transaction records are retained for the applicable period for financial audit purposes.
- Fraud prevention-related data may be retained for an extended period.
After the designated period, data is securely deleted or anonymized.
User Rights
As a user of fmbd, you have the following rights:
- Right of Access: You can find out what information we hold about you.
- Right to Rectification: You can request correction of any inaccurate information.
- Right to Erasure: In certain circumstances you can request deletion of your data — however, if legal obligations exist, it may not be possible to delete all information.
- Right to Object to Processing: You can withdraw your consent to marketing communications at any time.
- Right to Portability: You can receive your data in a structured, machine-readable format.
To exercise these rights, contact us at [email protected]. We will process your request within a reasonable timeframe.
Protection of Minors
fmbd strictly prohibits registration and use of services by anyone under the age of 21. We do not intentionally collect information from any minor. If a minor has registered by mistake and this comes to our attention, we will immediately close that account and delete the associated data.
If a parent or guardian believes their minor child has registered on our platform, please notify us urgently at [email protected].
Policy Changes & Updates
This privacy policy may be updated from time to time due to business changes, technological developments, or legal requirements. For any significant changes, we will:
- Display a prominent notice on the platform.
- State the "Last Updated" date at the top of the policy.
- Notify registered users by email where necessary.
Continuing to use fmbd after an update will be considered your acceptance of the revised policy. You are therefore advised to read this page regularly.
Third-Party Links & Services
Our platform may sometimes contain references to third-party services. These third parties have their own privacy policies, and fmbd is not responsible for their data practices. We recommend that you read the privacy policy of any third-party service before using it.
Payment service providers (bKash, Nagad, Rocket, Upay, and associated banks) have their own data protection policies. fmbd shares only the information necessary to complete transactions with them.
Contact & Support
24/7 Live Chat
For any privacy-related questions, contact us directly via live chat. Support is available in both Bengali and English.
Email Support
To request access to, correction of, or deletion of your data, contact us by email: [email protected]
fmbd respects your right to privacy. We are always ready to assist with any concerns or questions you may have.